Contact us either by phone at 209-924-9700, in person at 215 W. Main Stin Ripon, or via email at support@riponprintstudio.com with your order details to get a quote started. We will then ask you some clarifying questions about your project including the type of printing, what the artwork looks like, what kind of file you will be providing, turn around time, etc. All of that information will enable us to move on to Step 2- Approving the quote.

Once we receive your files and job details, we will reach back out to you with an official quote within 24-48 hours. This quote will come to you via email from our automated invoicing system which will prompt you to click "approve" or "decline" when you open the invoice. If the quote is approved, we move on to payment and artwork. If the quote is declined, we will take the feedback and edit the quote details until we reach an approval or a final decline.

Once the quote is approved, we will generate a link for payment via our automated invoicing system. If you would prefer to submit your payment in person, we are able to accept credit card, cash, check, or Apple Pay here in store at 215 W Main Street in Ripon. 

PLEASE NOTE: Production or ordering of materials will not begin until a payment or previously agreed upon deposit amount has been made. 

Once the quote is approved, we will move onto virtual proofs/artwork. This is the point in the process where we take your artwork or inspiration photos and create a virtual mock up of the finished product for you to view. This mock up will come to you via email from our automated invoicing system which will prompt you to click "approve" or "decline" when you open the invoice. If the proof is approved, we move on to either payment or production. If the proof is declined, we will take the feedback and make edits until we reach an approval. 

ART TIME CHARGES: Generally speaking, if the customer is providing a print ready artwork file, we will not charge an artwork creation fee. However if there is no artwork provided OR the provided artwork is in a state/format that we cannot use, we will reach back out to you to let you know that artwork charges have incurred before proceeding. Once the artwork charges are approved, we will then proceed to proofs. 

RELEASE OF FILES: Any artwork generated by Ripon Print Studio is property of Ripon Print Studio and will not be released unless otherwise stated and agreed upon in written format with both parties. Please contact us about artwork release packages and we will add that to your invoice as needed.

Once we have artwork finalized and collected payment, we will move on to Step 5- Production. On average, production time is approximately a 9-12 business day process depending on the printing method and the current printing queue. Each printing method may have a different production time and we will let you know what to expect when the order is placed. If you would like your items by a specific date or sooner than the average anticipated turnaround time, please specify that ahead of time as we will do our very best to accommodate your due date. ​

PLEASE NOTE: If you need your items faster than the standard turnaround time, your order may be subject to a rush fee. A rush fee is classified as an order that is due inside the standard 9-12 days and requires us to move your project ahead of other clients or have our employees work over time. A percentage based rush charge will be applied to your order, but it should not exceed $250. We will notify you ahead of time if your order qualifies for a rush fee.

Once production is complete, we will notify you that your order is ready for pick up or shipping. Our pick up hours are Monday-Friday 9:00 AM - 5:00 PM at 215 W. Main Street in Ripon, CA. At the time of pick up, please come prepared with the name that the order is under, as well as what is included in the order so that we can better locate it.